Trader Support Service Terms of Use

This page and any pages it links to explains the terms of use for the Trader Support Service. You must agree to these terms of use to use the Trader Support Service.

Please read these terms carefully before you seek to use the Trader Support Service. These terms tell you who we are, how the Trader Support Service will be provided, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us.

The scope of the Trader Support Service is described in the section About the Trader Support Service below.

Who we are

The Trader Support Service is provided by Netcompany UK Ltd to help those who are moving goods between Great Britain and Northern Ireland. Netcompany UK Ltd will be referred to as ‘we’ or ‘us’ from now on.

We will deliver the Trader Support Service to you in collaboration with our authorised service partners, who are:

- Hinduja Global Solutions UK Limited

Where customs representative services are being provided to you as part of the Trader Support Service, the company that shall perform those services and act for you in that capacity will be:

- Derry Bros Customs Clearance Ltd

All card payments required in connection with the Trader Support Service will be processed by a third-party Payment Service Provider. The company responsible for facilitating electronic payment transactions will be:  

- Access Paysuite Limited

These other organisations are referred to collectively in these terms of use as the “TSS Delivery Team”.

Using the Trader Support Service

You agree to use the Trader Support Service only for lawful purposes. You must also use it in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else.

To the extent that you purport to act on behalf of a company or organisation, by agreeing to these terms of use you confirm to us that you are authorised by that company or organisation to act on their behalf and that these terms of use bind that company or organisation too.

If you are a trader and any third parties (such as an agent or freight forwarder) use this website on your behalf or carry out any actions on your behalf relating to the Trader Support Services offered by us, you accept (by agreeing to these terms) to be bound by their actions. We will, as soon as is reasonably practicable, notify you as well as any such third party of declarations submitted on your behalf and if this is in error due to a third party purporting to act on your behalf you must promptly contact us through the contact centre so we can correct the error.

We can change or remove content of the Trader Support Service at any time without notice.

Registration

In order to access certain areas of the website for the Trader Support Service, you will need to become a Registered User. For the purposes of these terms, a “Registered User” is a user who has registered an account on the website (“Account”). You can only register for an Account if you are aged eighteen (18) years of age or older and intend to access the services provided through this website for commercial or business purposes.

By registering for an Account, you are agreeing that you have read and accepted these terms and the privacy policy and are willing for your data to be used as set out in that policy and be bound by these terms.

By registering for an Account on the website, you agree that:

(a) the data provided about yourself as prompted by the registration form, including (without limitation) company or (where applicable) individual contact details, company VAT number and (where applicable) details of the company’s Customs Freight Simplified Procedures (CFSP) authorisation, (the “Registration Data”) is true, accurate, current and complete in all respects;

(b) you will maintain and promptly update the Registration Data to keep it true, accurate, current and complete at all times in order for us or the TSS Delivery Team to be able to contact you about the services for which you engage us or about pending or past declarations; and

(c) you will provide all information reasonably required by us, in accordance with our guidance, training and/or policies as made available to you through this website from time to time.

You agree not to create an Account using a false identity or information. You further agree that you will not have more than one Account at any one time.

If we believe the information you provide is not correct, current, or complete or is an impersonation of someone else, we have the right to refuse, terminate or suspend your access to sections of the website or any of its resources all without prior notice, although where we consider it appropriate we may first seek further detail and information from you.

If your access to the website has been previously refused, terminated or suspended, you agree not to create a further Account or to otherwise attempt to access our services.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. All actions (including unauthorised actions, provided they are not through a fault of ours or the TSS Delivery Team) conducted using your login details will be deemed to be conducted by you, and you will therefore be responsible for those actions.

Any user identification code or password for the Trader Support Service, whether chosen by you or allocated to you, may be disabled at any time, if in our/the TSS Delivery Team reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password for the Trader Support Service, you must promptly notify the TSS Delivery Team using the details provided on the Trader Support Service website.

Our contract with you

How we will accept your request for us to provide services. We will provide you with access to the website for the Trader Support Service and to the Trader Support Service training materials once you are a Registered User and these terms will apply to any access or use of the website Trader Support Service or the Trader Support Service training material from the point you access them.

Acceptance of your request for us, or the TSS Delivery Team, to provide any services, as part of the Trader Support Service, other than access to the website or training materials will take place each time you request such services when we or any of the TSS Delivery Team email you confirming acceptance, and on the first such occasion a contract will come into existence between you and us on these terms in relation to such services and shall apply on subsequent occasions where we or any of the TSS Delivery Team confirm acceptance of your request to provide a particular service.

The following shall each be referred to in these terms as a “Service Bundle”:

(a) use of the Trader Support Service website and training material;

(b) each accepted request for services as part of the Trader Support Service; and

(c) any other element of these terms and any other liability in connection with the performance or contemplated performance of this contract.

If your request for us to provide services cannot be accepted. If we are unable to accept your request for services as part of the Trader Support Service, we or the TSS Delivery Team will inform you of this in writing or indicate whether we, or any of the TSS Delivery Team, would be able to provide the services to you at a later date. This may be in relation to all of the Trader Support Service or any part of the Trader Support Service and may be at any time prior to a contract coming into existence between you and us, or at any time (and on more than one occasion) after a contract has come into existence between you and us. The reasons for this may include (without limitation) unexpected limits on our resources which we could not reasonably plan for, because of a reference from HM Revenue & Customs or any other competent authority, or because of the timing of your request for services we are unable to meet a deadline associated with the provision of the services you are requesting us to provide, or because the service you have requested is not available to you in light of the nature or size of your organisation or your Registration Data (see the section Representation below).

Your reference number. We or the TSS Delivery Team will assign a reference number to you and/or to the services you request and tell you what it is when your request is accepted. It will help us and the TSS Delivery Team if you can tell us the reference number whenever you contact us or the TSS Delivery Team about your request for services.

About the Trader Support Service

We provide services in connection with the transport or transit of goods arriving or departing from Great Britain and Northern Ireland. The services are as described on the Trader Support Service website (as may be updated from time to time) and may include the provision of training to aid your understanding of your obligations regarding transport or transit of goods and associated customs obligations.

We, and the TSS Delivery Team, will take reasonable steps to provide any services in accordance with your instructions provided when requesting services offered as part of the Trader Support Service.

Representation: Where agreed, Derry Bros Customs Clearance Ltd may act for you in the capacity of a “Direct Representative” or an “Indirect Representative” in accordance with Articles 18 and 19 of Regulation (EU) No. 952/2013 (as amended, superseded or replaced from time to time) in relation to certain consignments of goods arriving or departing from Great Britain and/or Northern Ireland. In such circumstances, you:

(a) authorise Derry Bros Customs Clearance Ltd as your customs agent to declare goods to HM Revenue & Customs and/or to any other competent authority using your registration and approval numbers (such as your DDA and EORI information), or where you do not have such registration or approval numbers, using our registration and approval numbers; and

(b) agree that Derry Bros Customs Clearance Ltd may open and inspect any goods received without notice prior to declaration to such authorities for security, customs or other regulatory reasons.

Please note that there are only very limited circumstances and times where Derry Bros Customs Clearance Ltd will act on behalf of a large trader (a “large trader” being those who employ more than 250 people and which have an annual turnover exceeding £50 million, and/or an annual balance sheet exceeding £43 million) as an Indirect Representative. If you are a large trader and would like Derry Bros Customs Clearance Ltd to represent you at any time in the capacity of an Indirect Representative, please contact us through the Trader Support Service to discuss the circumstances and period during which this may be possible.

Unacceptable consignments: Where we, or any of the TSS Delivery Team, have reasonable grounds to suspect that a consignment of goods is Unacceptable, we may terminate the provision of services to you (or in some cases just the services related to a specific consignment). A consignment of goods shall be deemed “Unacceptable” for the purposes of this provision if:

(a) it contains counterfeit goods, animals, bullion, currency, gemstones; weapons, explosives and ammunition; human remains; illegal items, such as ivory and narcotics;

(b) it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), ADR (European Road Transport Regulation on dangerous goods) or any other relevant organisation;

(c) its address or packaging means it cannot be safely transported (with ordinary care in handling) or properly directed to its destination;

(d) it contains any other item which cannot be carried safely or legally; or

(e) the consignment, any goods in the consignment, you, the carrier or haulier, the person sending the goods, or the person receiving the goods, are the subject of

sanctions (including any imposed by the Sanctions and Anti-Money Laundering Act 2019 and any associated statutory instruments, including the Russia (Sanctions)(EU Exit) Regulations 2019, as updated, amended or replaced from time to time),

unless you reasonably demonstrate that you are authorised to possess and carry such goods and provide us with the appropriate certificates permitting such possession and transportation (including in relation to any sanctions).

Information provided by you: We, and the TSS Delivery Team, will treat the information you provide in connection with the Trader Support Service as confidential information and that information will only be used and disclosed:

(a) as required to provide the Trader Support Service and will be shared between us, the TSS Delivery Team, HM Revenue & Customs and any other competent authority for the purposes of providing the Trader Support Service;

(b) for the purposes of reporting, reviewing and pursuing any obligations or liabilities owed by you to HM Revenue & Customs in relation to declarations or information provided through the Trader Support Service, and

(c) for the purposes of enabling the services to continue to be provided to you by replacement providers where applicable.

To the extent that we or the TSS Delivery Team must submit declarations or information on your behalf to HM Revenue & Customs or other relevant authorities, you agree to provide all information reasonably required by us and warrant that such information is complete, current and accurate for these purposes. You may use the dedicated contact centre offered as part of the Trader Support Service to ask any questions that you may have regarding the completion of any forms, including declarations, however, you accept that all information provided to you by the Trader Support Service contact centre is for guidance purposes only and you (or the company on whose behalf you act) remain(s) solely liable for any incorrect or inaccurate information that is submitted to HM Revenue & Customs or other relevant authorities.

Information generated for you: Any documents or information created on your behalf and provided to HM Revenue & Customs or any other competent authority in performance of the Trader Support Service will be made available to you.

You are responsible for checking all documents, information and data provided to HM Revenue & Customs and any other competent authority through the Trader Support Service and neither we nor any of the TSS Delivery Team will have any responsibility or liability for any errors or omissions except where errors or omissions you report to us or the TSS Delivery Team have not been corrected by the receipt of that report by you in accordance with your instructions or where documents, information and data have been subject to corruption whilst being processed by us or the relevant entity within the TSS Delivery Team and you have not been provided with the opportunity to check such document, information or data.

Simplified Frontier Declarations (“SFDs”):

In addition to the other provisions set out in these terms of use, there are certain matters that additionally apply to SFDs as set out in this section.

We, and the TSS Delivery Team, may assist with the lodging and generation of SFDs. Where you have indicated that you wish to engage us, or the TSS Delivery Team, to support you with the completion of an SFD and we, or the TSS Delivery Team, confirm that this can be done, we, and the TSS Delivery Team, reserve the right to use the information provided by you to pre-lodge and auto generate any required forms without seeking prior consent from you in advance of the submission of each individual declaration. In these circumstances, we, or the TSS Delivery Team, shall send you a summary of all information lodged for review. You must review this information carefully, including checking whether we/the TSS Delivery Team have chosen the correct data field entry (where applicable), and notify us/the TSS Delivery Team if you identify any errors.

Where you use the SFD services offered as part of the Trader Support Service, you agree to:

(a) submit any supplementary declaration information, or where eligible Internal Market Movement Information (IMMI), (where requested by us or the TSS Delivery Team) in accordance with the duty deferment calendar; and

(b) submit in advance any payment that we, or the TSS Delivery Team, indicate is owed by you to pay Disbursements related to the declaration and in any event in accordance with the duty deferment calendar. (Please note that information on how to submit payment will be provided when you submit your supplementary declaration information.)

If we or the TSS Delivery Team determine (acting reasonably) that you have not complied with the requirements set out above for SFDs, we or the TSS Delivery Team may require you to use the Full Frontier Declarations process for all declarations. We, and the TSS Delivery Team, may also report non-compliant traders to HM Revenue & Customs and provide HM Revenue & Customs with such associated information about you, the non-compliance and the declarations that they hold.

For Entry Summary Declarations (“ENS”) movements using Roll-on, Roll-off ferries from Great Britain to Northern Ireland:

You may wish to use the Trader Support Service to make ENS submissions on your behalf for goods being moved using Roll-on, Roll-off ferries from Great Britain to Northern Ireland. Where you choose to do so and where we agree to provide this service to you:

(a) we and the TSS Delivery Team agree to lodge the relevant ENS declarations on your behalf using the information that you provide for this purpose; and

(b) where you provide us, or the TSS Delivery Team, with your EORI for the purposes of making an ENS submission, we/the TSS Delivery Team will auto-generate an import declaration on your behalf, including where eligible and request by you an IMMI. In some circumstances, your Account may be flagged as requiring a more detailed declaration. Where this happens, you will be notified and you will be responsible for completing a supplementary declaration or where eligible an IMMI.

Where you do not choose to use us, or the TSS Delivery Team, to make ENS submissions on your behalf, you agree to lodge the relevant declarations yourself or through a haulier authorised by you to submit the relevant declarations before attempting to move the relevant goods.

In respect of importer-triggered processes only:

Where you use the Trader Support Service to carry out importer-triggered processes on your behalf, you agree to upload to the Trader Support Service website and in accordance with any guidance on the website all information at least 4 hours prior to the movement of goods and accept that you are responsible for providing the movement reference number to the relevant carrier once generated.

In respect of Simplified Declaration Procedures only:

Simplified Declaration Procedures allow businesses to release goods to a customs procedure using a simplified data set submitted at the point of release on an electronic customs declaration. Where you use the Trader Support Service to assist with a Simplified Declaration Procedure, you agree to:

(a) provide us and the TSS Delivery Team with all supplementary declaration information, or where internal Market Movement Information (IMMI), reasonably required by us and/or the TSS Delivery Team and as notified to you using your Account contact details; and

(b) make payment in advance for any duty that may become payable as a result of the provision of these services and in any event by the tenth calendar day of the month, following the month in which the goods subject to movement are transferred.

In respect of the Enhanced Supplementary Declaration Service (ESDS):

If requested by you, we may agree to provide you with additional support to complete and submit Supplementary Declarations to HM Revenue & Customs on your behalf. The number of Supplementary Declarations we may agree to support will be limited as set out in your account details on the Trader Support Service website. Each request by you is a Service Bundle. We refer to this additional support as the Enhanced Supplementary Declaration Service or ESDS.

You may opt-out of receiving the Enhanced Supplementary Declaration Service at any time [as explained on the Trader Support Service website].

For each Supplementary Declaration it is agreed we or the TSS Delivery Team will submit on your behalf, you will promptly provide the data and any further information we and/or the TSS Delivery Team request in the form requested.

You hereby authorise us and the TSS Delivery Team to submit any Supplementary Declaration agreed to be submitted pursuant to the Enhanced Supplementary Declaration Service, and we or the TSS Delivery Team may do so without further reference to you.

You hereby authorise us and the TSS Delivery Team to access your Registration Data, and all information and data held as part of the Trader Support Service or provided by you, in order to provide the Enhanced Supplementary Declaration Service.

Once a Supplementary Declaration has been submitted pursuant to this ESDS service, we/the TSS Delivery Team will notify you that it has been submitted and you will also be notified if there is further action required from you, for example if there is duty payment due. The status of any submitted Supplementary Declaration can also be found on the Trader Support Service portal.

Obtaining a Goods Movement Reference (GMR):

If requested by you, we may agree to support the generation of a Goods Movement Reference from the UK Government’s GVMS system (“GVMS system”). Such support relates solely to movements and consignments that have been notified to the UK Government through the TSS Services only. We refer to this as the GMR Automation Service.

The GMR Automation Service is limited and is only available where all the following conditions apply: the goods movement is from Great Britain to Northern Ireland, it is via Roll-on, Roll-off ferry, and an Entry Summary Declaration together with an import declaration (such as an SFD or IMMI) has been used for the goods. Other limits and conditions may apply which we or the TSS Delivery Team will tell you about when you use the service.

If you would like us/the TSS Delivery Team to provide you with the GMR Automation Service, you must have registered on the GVMS system and you must authorise us and the TSS Delivery Team to create and update Goods Movement References on the GVMS system on your behalf in your account settings. Authorisations on the GVMS system lapse periodically in any event, so please attempt to keep such authorisations updated.

If you use the GMR Automation Service, you authorise us and the TSS Delivery Team to finalise the details on the GVMS system on your behalf.

It is your responsibility, to ensure that all consignments involved in a goods movement where you use this GMR Automation Service are authorised for movement by the UK Government. You should remediate any consignments which are not authorised for movement or physically remove those consignments from the truck/trailer until they have been authorised using the Trader Support Service.

As part of the GMR Automation Service we and/or the TSS Delivery Team will collate the information you provide together with other relevant information held through the Trader Support Service regarding you, the trader or the goods for you to confirm the information is complete and accurate before we/the TSS Delivery Team submit it to the GVMS system. You are responsible for checking and confirming the information to be submitted is complete and accurate and you must tell us and the TSS Delivery Team before submission if there is anything that is incorrect or anything that is missing.

We do not promise that the GMR Automation Service will be available at the time you wish to use it and we may suspend or withdraw this service at any time. If the GVMS system is not working for any reason, you are advised to seek and follow any instructions or guidance given by the UK Government at that time. In any event, the UK Government advises users of the GVMS system to obtain the Goods Movement Reference more than 2 hours before arriving at the port of embarkation.

The GMR Automation Service includes providing status updates to you, if you were the submitter of any Goods Movement Reference, as a result of notifications received from the GVMS system. These status updates will be posted on the Trader Support Service portal and so you should always check the Trader Support Service portal in good time prior to any goods movement. Notifications may include requirements on you to have the goods inspected. You are reminded that it is the responsibility of the person moving the goods to ensure that they make themselves aware of any physical inspections required of the goods they are moving. You may assist the driver by passing on to them the information on the Trader Support Service portal, which will enable them to check for any inspection requirements.

The GMR Automation Service includes some limited capability to manage and resolve errors generated in the GVMS system. If, for any reason, an error is generated in the GVMS system as a result of the submission of information to it through this GMR Automation Service, and we/the TSS Delivery Team are unable to remediate this for any reason then it will be your responsibility to obtain the Goods Movement Reference directly through the GVMS system.

If you update any information related to a goods movement through the Trader Support Service, you will need to update the associated Goods Movement Reference using this GMR Automation Service.

UK Internal Market Scheme (UKIMS) and Trader Goods Profile (TGP) authorisation:

The Trader Goods Profile (TGP) is a HMRC system that supports UKIMS authorised traders to submit Internal Market Movement Information (IMMI) as part of the simplified processes for Internal Market Movements (SPIMM). It allows traders to store information for their goods. The TGP is accessible for use from your government gateway account, and, if authorised by you as below, the Trader Support Service portal.

[You are able to authorise Account access to your Trader Goods Profile from your company profile page within the Trader Support Portal portal. This will enable you, from the Trader Support Service portal, to manage and use your TGP to submit IMMI as part of a SPIMM using TSS.]

[You can grant third party Registered Users permission to use your UKIMS authorisation and, provided you authorise your Account to access your TGP, you are able to grant third party Registered Users access to your TGP from your company profile page within the Trader Support Service portal. In granting such permissions, you will allow Registered Users to access your TGP records and submit an IMMI as part of a SPIMM on your behalf. It is important to understand the liability for the accuracy of the TGP and IMMI always remains with you in all circumstances.]

[You can manage third party access permissions of Registered Users to your UKIMS authorisation and TGP and make amendments at any time by clicking on the “Manage Permissions” button in the “UKIMS/TGP Access” section of your Company Profile page. There are multiple permissions available for you to grant and/or amend as listed below:

(a) Party by party access to your UKIMS authorisation: upon selecting this option, the granted Registered User is able to submit an IMMI as part of a SPIMM on your behalf.

(b) Party by party access to view your TGP: upon selecting this option, the granted Registered User is able to use your TGP to submit an IMMI as part of a SPIMM on your behalf.

(c) Party by party access to edit your TGP: upon selecting this option, the granted Registered User is able to edit TGP entries and use your TGP to submit an IMMI as part of a SPIMM on your behalf.

(d) Open access to your UKIMS authorisation: upon selecting this option, all Registered Users are able to submit an IMMI as part of a SPIMM on your behalf.

(e) Open access to view your TGP: upon selecting this option, all Registered Users are able to use your TGP to submit an IMMI as part of a SPIMM on your behalf.]

[For each permission granted above, the responsibility for the accuracy of the TGP and the accuracy and the correct use (in accordance with Government criteria) of the IMMI shall always remain with you in all circumstances, and you agree that your data relating to your company and / or goods will be shared with the Registered User(s) granted permission.]

It is your responsibility to have appropriate commercial agreements in place with any third party Registered Users (for example agents, hauliers or intermediaries) who you authorise, via the granting of permissions above, to act on your behalf for your movement of goods via the Trader Support Service.

For Entry Summary Declarations ("ENS") movements using sea and maritime from Great Britain to Northern Ireland:

You may wish to use the Trader Support Service to make ENS submissions on your behalf for goods being moved using sea or maritime from Great Britain to Northern Ireland. Where you choose to do so and where we agree to provide this service to you:

(a) we/the TSS Delivery Team will lodge the relevant ENS declarations on your behalf to the Import Control System 2 (ICS2) system using the information that you provide for this purpose. [Derry Bros Customs Clearance Ltd] will act as a “Direct Representative”, which means you are solely liable for its content, and provide your EORI number, name and address to ICS2 so that you will be the declarant for the purposes of the ENS, as such you will be legally liable for the accuracy of the information you submit;

(b) you will lodge ENS declarations within the specific time-limit required by ICS2 before arrival of the goods into Northern Ireland, which are:

(i) for containerised cargo, at least 24 hours before the goods are loaded onto the vessel;

(ii) for bulk or break bulk cargo, at least four hours before the arrival of the vessel;

(iii) for short sea journeys at least two hours before arrival.

(c) once you have lodged your ENS declaration we, or the TSS Delivery Team, will notify you of the Movement Reference Number and any referrals that might be sent by ICS2 to request additional information or request for amendments or advise you of a control request or in the case of containers for the deep sea maritime traffic a Do Not Load request that might be issued as a result of the safety and security risk analysis performed on your ENS declaration;

(d) you will be responsible for liaising and arranging with your carrier, freight forwarder or whomever to ensure other processes required by ICS2 are adhered to. This will include, but is not limited to: the operator of the vessel notifying the arrival to the customs office of first entry via the Shared Trader Interface or National Arrival System; and the presentation of goods to customs, using HMRCs Import Control Presentation of Goods interface, when the goods or containers are unloaded from the means of transport; and

(e) where you provide your EORI for the purposes of making an ENS submission, we/the TSS Delivery Team will auto-generate an import declaration on your

behalf. In some circumstances, your Account may be flagged as requiring more detailed declaration information. Where this happens, we shall notify you and you will be responsible for providing supplementary declaration information, or where eligible Internal Market Movement Information (IMMI).

Where you do not choose to use us, or the TSS Delivery Team, to make ENS submissions on your behalf, you agree to lodge the relevant declarations yourself or through a party authorised by you to submit the relevant declarations before attempting to move the relevant goods.

For Entry Summary Declarations (“ENS”) movements from Northern Ireland to Great Britain:

You may wish to use the Trader Support Service to make ENS submissions on your behalf for goods moving from Northern Ireland to Great Britain. Where you choose to do so and where we agree to provide this service to you:

(a) we, and the TSS Delivery Team, will only agree to do these when you have also chosen us/the TSS Delivery Team to lodge an export declaration for the goods movement on your behalf;

(b) we, and the TSS Delivery Team, agree to lodge the relevant ENS declarations on your behalf using the information that you provide for this purpose;

(c) neither we nor the TSS Delivery Team will lodge an import declaration on your behalf.

Your responsibilities

You will provide to us and the TSS Delivery Team all information necessary for us and the TSS Delivery Team to provide those parts of the Trader Support Service for which you engage us and the TSS Delivery Team, including all information required to complete customs related documentation or provide appropriate data to HM Revenue & Customs or any other competent authority and (where applicable) evidence of the UK Trader Scheme and/or UK Internal Market Scheme authorisation.

Your use of the TSS EORI numbers: The TSS EORI numbers will be made available to you when you provide your Duty Deferment Account (DDA) details as part of your Registration Data. You agree to use the TSS EORI numbers solely for the purpose of authorising us, and the TSS Delivery Team, to use your DDA on your behalf via the HMRC Customs Declaration Service (CDS) dashboard and you agree to also register this directly with HM Revenue & Customs.

You may use the Trader Support Service contact centre, guidance, training and/or policies to help you determine which services you might require and, depending on those services, whether it may be necessary for you to provide further information.

You will promptly review all documentation and/or data provide to you as part of the Trader Support Service and notify us, or the TSS Delivery Team (as appropriate), promptly (and in any event within 2 days), either through the Trader Support Centre contact centre or by email where responding to an email we or the TSS Delivery Team have sent to you, of any inaccuracies, errors or omissions in connection with that documentation and data.

You shall obtain appropriate insurance coverage with reputable insurance companies, against all risks that would normally be insured against by a prudent businessman in connection with the risks associated with these terms and the services.

You shall indemnify us and the TSS Delivery Team and hold us and the TSS Delivery Team harmless in respect of:

(a) any and all actions, claims or demands of any nature whatsoever arising from third party claims which result from inaccuracies, mistakes or omissions in the information or documentation provided to us and/or the TSS Delivery Team by you or on your behalf or your breach of this contract;

(b) all and every liability to any third party in respect of the services we and the TSS Delivery Team perform for you (including but not limited to Customs declarations completed or processed by us or the TSS Delivery Team on your behalf and transit related documents or information) except where such liability results from our, or the TSS Delivery Team’s, negligence, misconduct or an action or omission by us or the TSS Delivery Team which is inconsistent with your reasonable instructions; and

(c) to the extent not covered under (a) or (b) above, any customs duties, fines, penalties, interest or, other sums imposed on us or the TSS Delivery Team in connection with goods imported or to be imported, or exported or to be exported, or otherwise in transit, in relation to you or the services we and the TSS Delivery Team provide to you except, in the case of fines, penalties or interest, to the extent to which such liability results directly and solely from our, or the TSS Delivery Team’s, negligence. For the avoidance of doubt, nothing shall prevent us, or the TSS Delivery Team, from recovering any debts suffered by us or the TSS Delivery Team as a result of HM Revenue & Customs or any other competent authority holding us or any of the TSS Delivery Team jointly and severally liable for customs liabilities.

You warrant and represent that:

(a) you are the importer, exporter, logistics provider, customs broker or owner of the goods to which the services we and the TSS Delivery Team provide to you relate;

(b) you have full power and authority to retain, appoint and instruct us and the TSS Delivery Team;

(c) you will comply with all applicable laws in the performance of your obligations under these terms of use;

(d) all information and data you provide to us and/or the TSS Delivery Team is complete, true and accurate in all respects;

(e) you agree that we, and the TSS Delivery Team, shall be relying on the information and data you provide in order to provide the services; and

(f) in respect of consignments of goods, all goods have been properly and sufficiently prepared, packed, stowed, labelled and/or marked in a manner that is appropriate given the characteristics of the goods and their shipment.

You are responsible for retaining all records of all final destinations of goods, in accordance with applicable laws. Where we and/or the TSS Delivery Team receive this information on your behalf, we or the TSS Delivery Team will transfer such information to you as soon as reasonably practicable using the contact details provided on your Account. Neither we nor the TSS Delivery Team accept any responsibility if you fail to receive this information as a result of any Account details being inaccurate or out of date.

Payment

Where we agree to provide to you the services described on the Trader Support Service website, those services will be provided free of charge to you.

In order to provide the services, we, or the TSS Delivery Team, may be required to make certain payments, on your behalf, to HM Revenue & Customs or other competent authorities. Those payments may include payments in connection with the facilitation of the import, export or transit of goods including but not limited to customs duties, taxes, freight, veterinary checks, penalties, interest, fines, VAT (or similar taxes) and other payments (together “Disbursements”).

You shall promptly on demand pay to us any Disbursements we or the TSS Delivery Team incur in connection with the services provided to you. These will generally be payable to the payment cycle documented in the [TSS Payments Guide].

Payment requests will be issued to you associated with any Disbursements we and/or the TSS Delivery Team expect to incur in connection with the services provided to you and the payment requests shall be payable upon receipt.

If you fail to pay any Disbursement when requested, in addition to any other legal rights and remedies we, or the TSS Delivery Team, have, we, and the TSS Delivery Team, shall have the right to immediately halt movement of any of your goods until payment is made and/or to terminate your access to the Trader Support Service. No debt due under these terms of use may be assigned by you to anyone else. Please note that a failure to pay a Disbursement will constitute a debt owed to us and we may assign that debt to HM Revenue & Customs. Once assigned HM Revenue & Customs may seek to recover that debt directly from you.

Advancement of Funds

Where we request you to, you will promptly provide sufficient funds in advance to enable us to pay all Disbursements that we estimate to be payable on any shipment connected with the services provided to you as part of the Trader Support Service.

If, at any time, we determine (having applied the relevant HMRC or other competent body’s rules) that additional funds are required in connection with goods imported, exported or in transit to which the services provided to you relate, you will, promptly on demand pay such additional sums.

If, after we have paid Disbursements, any balance of funds remain outstanding to your credit, such funds shall be returned to you within a reasonable time, typically 15 business days.

If you do not pay Disbursements or other sums as required by these terms of use, neither we nor the TSS Delivery Team will have any obligation to perform or to continue to perform the services and may take the other actions referred to elsewhere in these terms of use.

If there is a problem with the services

If you have any questions or complaints about the services, please use the contact information on the Trader Support Service website.

Ending the contract

The contract will commence as described above and will continue to cover all parts of the Trader Support Service provided to you under it from time to time.

Where you are in breach of these terms of use, we may terminate the contract with you, or suspend provision of any services to you, with immediate effect.

You may exercise your right to end this contract by discontinuing use of the Trader Support Service and deactivating your Account. You must also deactivate and cease using your Account if:

(a) (where a company), the company holding the Account ceases to trade;

(b) (where an individual Account holder), the individual in whose name the Account is registered leaves the company to whom the Trader Support Service is being provided.

In the event that this contract is terminated and there are any outstanding matters related to the Trader Support Service, including any potential outstanding liability to HM Revenue & Customs or any other competent authority, the contract shall continue in force with respect to such matters until such matters are concluded and payment has been made by you of such funds as may be required to satisfy all outstanding payment liabilities including all Disbursements to HM Revenue & Customs and all competent authorities.

Our responsibility for loss or damage suffered by you

We shall only be liable for losses or damage suffered by you where such loss or damage arises from our negligence or Wilful Misconduct. Equally, each member of the TSS Delivery Team shall only be liable for losses or damage suffered by you where such loss or damage arises from its negligence or Wilful Misconduct. For the purposes of this provision, “Wilful Misconduct” means an intentional disregard of good and prudent standards of performance or of any of these terms of use.

You recognise that:

(a) all training materials provided as part of the Trader Support Service are provided for informational purposes only. You should not construe any such information or other material on the website as legal, tax, investment, financial, or other advice; and

(b) the Trader Support Service is provided to you free of charge and that it is therefore appropriate that we and the TSS Delivery Team limit liability to you to a figure that is aligned to the amount that you would pay for those services were we and/or the TSS Delivery Team to charge you for them. As a result, except as set out in the paragraph immediately below, our aggregate liability (including the liability of each member of the TSS Delivery Team) to you in connection with a Service Bundle, including all the services provided to you (whether in contract, tort

(including negligence or breach of statutory duty), misrepresentation, restitution or otherwise in connection with the performance or contemplated performance of this contract related to a Service Bundle, shall be limited to £100 (one hundred pounds).

Neither we nor the TSS Delivery Team exclude or limit in any way liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or for fraud or fraudulent misrepresentation; or breach of the terms implied by Section 2 of the Supply of Goods and Services Act 1982.

All implied conditions, warranties, representations or other terms that may apply to this contract, any services provided as part of the Trader Support Service, the Trader Support Service website or any content on it are excluded to the fullest extent permitted by law.

In order to provide the Trader Support Service, we and the TSS Delivery Team are dependent upon third party computer systems and have no liability to you to the extent any failure to provide any or all of the Trader Support Service is a result of any such third party computer systems being unavailable or incapable of receiving data for any reason.

No guarantee is given that the Trader Support Service website, or any content on it, will always be available or be uninterrupted. Availability of all or part of the Trader Support Service website may be suspended or withdrawn or restricted temporarily or permanently, for any reason, including without limitation to service the site. You agree that neither we nor the TSS Delivery Team shall be liable to you or any third party for any such suspension or withdrawal of the website. Reasonable notice of any suspension or withdrawal will be given except in unexpected or emergency situations or where it is due to your breach of these terms of use.

Linking to the Trader Support Service

We welcome and encourage other websites to link to the Trader Support Service.

You must contact us for permission if you want to either:

* charge your website’s users to click on a link to any page on the Trader Support Service; or

* say your website is associated with or endorsed by Trader Support Service or another government department or agency.

Linking from the Trader Support Service

Trader Support Service links to websites that are managed by other government departments and agencies, service providers or other organisations. We do not have any control over the content on these websites.

We’re not responsible for:

* the protection of any information you give to these websites;

* any loss or damage that may come from your use of these websites, or any other websites they link to.

You agree to release us from any claims or disputes that may come from using these websites.

You should read all terms and conditions, privacy policies and end user licences that relate to these websites before you use them.

Using Trader Support Service content

Most content on the Trader Support Service website is subject to Crown copyright protection and is published under the Open Government Licence (OGL), which also sets out which content is exempt.

If any content is not subject to Crown copyright protection or published under the OGL, we’ll usually credit the author or copyright holder.

You can reproduce content published on the Trader Support Service website under the OGL as long as you follow the licence’s conditions.

Contact HM Revenue & Customs if you want to reproduce a piece of content but are not sure if it’s covered by Crown copyright or the OGL.

Requests to remove content

You can ask for content to be removed from the Trader Support Service. HM Revenue & Customs will remove content:

* in order to comply with data protection legislation covering the rights and freedoms of individuals;

* if it breaches copyright laws, contains sensitive personal data or material that may be considered obscene or defamatory.

Contact HM Revenue & Customs to ask for content to be removed. You’ll need to send HM Revenue & Customs the web address (URL) of the content and explain why you think it should be removed. HM Revenue & Customs will reply to let you know whether they will remove it.

HM Revenue & Customs may remove content at its discretion in discussion with the department or agency responsible for it. You can still request information under the Freedom of Information Act and the Data Protection Act.

Virus protection

We make every effort to check and test the Trader Support Service website for viruses at every stage of production. You must make sure that the way you use the Trader Support Service does not expose you to the risk of viruses, malicious computer code or other forms of interference which can damage your computer system.

We’re not responsible for any loss, disruption or damage to your data or computer system that might happen when you use the Trader Support Service.

Viruses, hacking and other offences

When using the Trader Support Service, you must not introduce viruses, trojans, worms, logic bombs or any other material that’s malicious or technologically harmful.

You must not try to gain unauthorised access to the Trader Support Service, the server on which it’s stored or any server, computer or database connected to it.

You must not attack the Trader Support Service in any way. This includes denial-of-service attacks.

We, or HM Revenue & Customs, may report any attacks or attempts to gain unauthorised access to the Trader Support Service to the relevant law enforcement authorities and share information about you with them.

Governing law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

Any dispute you have which relates to these terms and conditions, or your use of the Trader Support Service (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.

General

There may be legal notices elsewhere on the Trader Support Service that relate to how you use the site.

We’re not liable if we fail to comply with these terms of use because of circumstances beyond our reasonable control.

We might decide not to exercise or enforce any right available to us under these terms and conditions. We can always decide to exercise or enforce that right at a later date.

Doing this once will not mean we automatically waive the right on any other occasion.

If any of these terms of use are held to be invalid, unenforceable or illegal for any reason, the remaining terms will still apply.

Changes to these terms of use

Please check these terms of use regularly. We can update them at any time without notice.

You’ll agree to any changes if you continue to use the Trader Support Service after the terms of use have been updated.

Last updated 1 June 2026.