How to make a payment in the Trader Support Service
Find out how to make a payment for duties charged on a supplementary or full import declaration (called a ‘standard declaration’ in this service, previously called a full frontier declaration) submitted through the Trader Support Service.
Contents
- When payments can be made
- Check duties charged
- Available methods of payment
- Payment confirmation
- Where to find complete payments
When payments can be made
You can use the Trader Support Service to make payments for the following declarations:
- a supplementary declaration after your goods have moved from Great Britain to Northern Ireland
- full import declaration, before the movement, for roll on roll off (RoRo) shipments from Great Britain to Northern Ireland
- a full import declaration, after the movement, for air or maritime shipments arriving at inventory-linked locations in Northern Ireland
Check duties charged
After you finish entering information, submit your declaration using the Trader Support Service.
If your information is correct, the system will process your declaration as soon as you submit it. If there are any duties to pay, the declaration status will update to ‘Pending payment’.
To see the duties charged, select the Payments overview link in the Trader Support Service menu. Then, use the Local Reference Number (LRN) to track your declaration in the tabs for pending payments:
- Declarations pending payment
- Awaiting immediate payment declarations
- Payment pending (security deposits)
You can use the search function to find the LRN.
For declarations within the Declarations pending payment section, you can select more than one LRN to pay several declarations at once.
You cannot pay several declarations at once if your declaration is within:
- Awaiting immediate payment declarations
- Pending payment (security deposits)
This is because each declaration has a unique HMRC reference which must be included when making a payment.
Available methods of payment
The way you pay is based on:
- the payment method set up in your company profile
- the type of declaration you are submitting - supplementary or fdeclaration
- your role as a submitter of the declaration - trader, customs agent or intermediary acting on behalf of the trader
The following payment options are available in the Trader Support Service.
Card payment through the Trader Support Service’s duty deferment account with HMRC
This method of payment is applicable to:
- supplementary declarations (after your goods have moved from Great Britain to Northern Ireland)
- full import declarations (pre-lodged) – for RoRo movements from Great Britain to Northern Ireland
It can be used by:
- traders
- agents and intermediaries acting on behalf of traders
If your account uses the Trader Support Service’s Duty Deferment Account (DDA), after selecting the Continue to payment button for the LRN selected in the Declaration pending payment tab, the page Online Payments opens and you can proceed with the card payment.
The Trader Support Service will use its own DDA account to pay HMRC on your behalf, so your customs duty is settled quickly and easily.
You can make a payment using:
- Mastercard or VISA debit cards (personal or business) from the UK or European Economic Area (EEA)
- Mastercard or VISA business credit cards from the UK, EEA, and the rest of the world (countries different from the EU)
If you want to use your own duty deferment account
For movements to Northern Ireland, an XI duty deferment account must be linked to an XI EORI number. You can find further information on how to apply for a duty deferment account to use in Northern Ireland (opens in a new tab).
You can make a payment using your own duty deferment account for:
- supplementary declarations (after your goods have moved from Great Britain to Northern Ireland)
- full import declarations (pre-lodged) - for RoRo movements from Great Britain to Northern Ireland
- full import declarations (arrived) - for Air or Maritime movements arriving at inventory-linked locations in Northern Ireland
It can be used by:
- a trader or the towner of the duty deferment account
- agents and intermediaries (only for standard declarations, when acting on behalf of traders)
If you have added your 7-digit deferment account number in the company profile, you do not need to pay by card online. For customs charges, HMRC will collect the amount you owe from your bank account by direct debit on the 16th of the following month.
How to grant authorisation to use your DDA
You need to perform the following actions to ensure your Trader Support Service account is properly set up for payments using your DDA.
Update your company profile
- Sign in to the Trader Support Service.
- 2.Go to your Company Profile and scroll down to the Duty deferment account details section.
- Enter your 7-digit Deferment Account Number (DAN) in the field provided.
- 4.When asked if you are going to use your XI DDA to pay customs, select Yes.
Give the Trader Support Service permission on the Customs Declaration Service (CDS) to use your account
- Sign in to your UK Government Gateway account and go to your CDS Financial Dashboard (opens in a new tab).
- Find and click on Manage account authorities.
- Choose Duty Deferment, check the details, and confirm to give permission.
See additional guidance on Using a duty deferment account for duty and VAT payments.
CDS cash account
You can make a payment using your CDS cash account for:
- full import declarations (pre-lodged) - for RoRo movements from Great Britain to Northern Ireland
- full import declarations (arrived) - for Air or Maritime movements arriving at inventory-linked locations in Northern Ireland
It can be used by:
- traders
- agents and intermediaries (when acting on behalf of traders)
Provided you have entered your cash account information in the company profile, you do not need to make a payment outside Trader Support Service.
However, you need to ensure the balance of the account is sufficient.
The payments are automatically charged in CDS once the standard declaration has been accepted.
You can find further information about how to pay into your Customs Declaration Service cash account (opens in a new tab).
Immediate payment by electronic credit transfer
This is an online payment made directly to HMRC following the government guidance to pay for imports declared using the Customs Declaration Service (opens in a new tab).
You can make an immediate payment using electronic credit transfer for:
- full import declarations (pre-lodged) - for RoRo movements from Great Britain to Northern Ireland
- full import declarations (arrived) - for Air or Maritime movements arriving at inventory-linked locations in Northern Ireland
It can be used by:
- traders
- agents and intermediaries (when acting on behalf of traders)
You’ll need to make this payment outside of the Trader Support Service.
When you make the payment, include the unique HMRC reference assigned to the standard declaration, found under:
- Awaiting immediate payment declarations
- Payment pending (security deposits)
The HMRC payment reference will appear in the respective declaration once it has been arrived and accepted.
Payment confirmation
After your payment is approved, your declaration will be updated accordingly.
Provided there are no issues with the payment, the declaration will reflect the status Closed when the payment process is concluded.
If the payment is linked to a supplementary declaration, the Trader Support Service will automatically process your Final Supplementary Declaration on your behalf. This is not required for standard declarations.
You can find further information about how to make a supplementary declaration: Making an import supplementary declaration (opens in a new tab).
Where to find completed payments
After the status of a paid declaration has moved to Closed, you can check the payment under the link Payments overview from the menu.
Select Completed declarations payment to see a searchable list of all completed LRNs.